Returns & Exchanges

In accordance with the FINE-DAY returns policy, FINE-DAY Online purchases paid with Afterpay can either be returned to the FINE-DAY Online Warehouse for a refund , or in-store at one of our standalone FINE-DAY stores.

Openpay orders can only be returned to the FINE-DAY Online Warehouse for a refund.

International purchases can be sent back to our online returns facility at your own cost (unless faulty or not as described). Please contact our customer care team for more information.

If you believe your item may be faulty or not as described, you are entitled to request an exchange or refund upon inspection by a FINE-DAY staff member. All products must undergo an inspection to clearly identify the fault before a resolution is provided.

FINE-DAY reserves the right not to accept the return of a faulty product where we inspect the product and reasonably assess that the fault is a result of:
Damage caused by neglect or misuse (for example, treatment inconsistent with the product's care instructions or wash guide); or
Usual wear and tear following use of the product.

You can arrange an inspection of your garment by heading into any of our standalone FINE-DAY stores for an assessment. Alternatively, you can arrange an inspection via post to our online facility. To return your purchase via post for inspection, please complete the Return by Post Form. Please clearly note the fault on the Return by Post Form. You can also contact Customer Service to obtain a free returns link.

Personalised items cannot be returned for a refund or exchange for change of mind.

[1] Full price products includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] FINE-DAY Stores: Sale and Outlet products are identified by their "red sticker". FINE-DAY Online: Sale products are identified by their advertisement in the "Sale" categories.

[3] Return options are only available at FINE-DAY Stores in the same country as the Purchase Location.

[4] If your purchase is eligible for a refund, the same payment used for the purchase, must be used for the refund. If requested must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] FINE-DAY is not liable for the in-transit damage or loss of products returned by post to FINE-DAY Online Returns. FINE-DAY recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by FINE-DAY Online returns.

[6] Delivery fees for FINE-DAY Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.