Returns & Exchanges
At FINE-DAY we are committed to delivering the perfect fit every time.
If you’re not entirely satisfied with your order, we are happy to offer you a return or exchange*
Our Returns Policy
We hope you love your purchases from FINE-DAY, however if for any reason you’d like to return an item, we offer the following options if you wish to return an item because you changed your mind or purchased an incorrect size and the product doesn’t fit.
For any full price product purchased in-store we will offer an exchange, credit note or refund, within 30 days of purchase. Sale and outlet products purchased instore, are available for exchange only.
Online purchases for both full price and sale products can be returned in-store for an exchange, credit note or refund, within 30 days of purchase.
For all returns, proof of purchase will need to be provided, and the product(s) must be in their original condition with tags attached.
Returns cannot be offered on gift-cards, personalised items, facemasks, hosiery, underwear, swimwear and jewellery.
Purchases made using a gift card, pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a company branded gift card.
Nothing in this policy is intended to detract from your statutory rights that may apply if there is a problem with a product. For any questions regarding returns, please reach out to our customer service team prior to purchase at customercare@fine-day.com
How to place a return
Via Post
1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
2. Post your parcel to our Online Returns Warehouse
For $9.60, easily return your parcel with Australia Post by clicking here.
Postage costs for the "return to online" return option are non-refundable under this returns policy.
3. Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
In-Store
Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.
Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
Refund: The product can be returned for a refund to the payment method originally used for purchase.
Returns/Gift Card: The product can be returned for a refund to a returns/gift card.