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Returns & Exchanges

At FINE-DAY we are committed to delivering the perfect fit every time.
If you’re not entirely satisfied with your order, we are happy to offer you a return or exchange*


Our Returns Policy

We hope you love your purchases from FINE-DAY, however if for any reason you’d like to return an item, we offer return or exchange on full priced items within 28 days of delivery online or 28 days from purchase in store.

Items purchased as part of end of season sale are final sale and do not qualify for return or exchange.
Sale items as part of a promotion are exchange only and only qualify for exchange and not refund.

Returned items must be unused and still in original packaging with tags or labels attached.
Sale items are final sale and cannot be returned unless faulty, so please choose carefully.
For any questions regarding returns, please reach out to our customer service team prior to purchase at customercare@fine-day.com.au


How to place a return

Via Post

1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.

2. Post your parcel to our Online Returns Warehouse
For $9.15, easily return your parcel with Australia Post by clicking here.

Postage costs for the "return to online" return option are non-refundable under this returns policy.

3. Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.

In-Store

Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.

Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.

Refund: The product can be returned for a refund to the payment method originally used for purchase.

Returns/Gift Card: The product can be returned for a refund to a returns/gift card.


Additional Information

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