Returns & Exchanges
At FINE-DAY we are committed to delivering the perfect fit every time.
If you’re not entirely satisfied with your order, we are happy to offer you a return or exchange*
Our Returns Policy
You can return your purchase for an exchange or refund if:
- You return the product in its original condition, unworn and with the tags attached (and the product is not an excluded product)
- You supply the store receipt/tax invoice or online order confirmation email as proof of purchase
Shop with confidence knowing you can easily return or exchange your item(s) within 30 days
How to place a return
1. Fill and print out the ‘Return by Post’ form
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
2. Post your parcel to our Online Returns Warehouse
For $9.15, easily return your parcel with Australia Post by clicking here.
Postage costs for the "return to online" return option are non-refundable under this returns policy.
3. Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.
Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
Refund: The product can be returned for a refund to the payment method originally used for purchase.
Returns/Gift Card: The product can be returned for a refund to a returns/gift card.